Return and Refund Policy

We will be accept return for the 30 days after delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
Any item that is returned more than 30 days after delivery.
 
Refunds (if applicable)
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, Within Four to Five working days.
 
Late or missing refunds (if applicable)
 
If you haven’t received a refund yet, first check your bank account again.
 
Then contact your credit card company, it may take some time before your refund is officially posted.
 
Next contact your bank. There is often some processing time before a refund is posted.
 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shivaaycreations.com
 
Sale items (if applicable)
 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shivaaycreations.com
 
Refund will be processed in 2-3 days.

Cancellation Policy

Cancellation of Order
 
Product cancellation at www.shivaaycreations.com is allowed within 12 hours of placing the order. To cancel the order, you need to mail at info@shivaaycreations.com with order number. Each order cancellation will incur 5% handling amount or Rs. 50/- whichever is higher. If the product has been dispatched to given address, total deducted amount will include the shipping charges as well.
 
How do I cancel my order?
 
For order cancellation, please contact our Customer Care team at  info@shivaaycreations.com Kindly note, orders can only be cancelled before they are packed in our warehouse.